Veterinary Customer Service Representative

Description:

MUST LOVE CATS!

The Cat Hospital of Tucson is in search of a self-motivated, detail oriented customer service representative to help us keep up with the great demand for our feline focused veterinary services.

Good pay. Great hours (no nights or weekends) and a robust benefits package. Shifts are 8am to 6pm; full one hour lunch off clock; 4 days a week with one day off M-F.

The Cat Hospital is AAHA accredited and AAFP Gold Cat Friendly Certified. Open Monday through Friday 8:30am to 5:30pm. We focus on preventative wellness, internal medicine, surgery and dentistry! Our motto is “Cat Care Beyond Compare”!

Type:

Full-time, Part-time

Expected hours:

26-36 per week

Salary:

$16.00 - $18.00

per hour

Duties:

Check clients in – Greet clients in a professional, friendly, hospitable manner.
Provide excellent customer service to cat owners in person and through electronic communication
Answer phone calls and respond to emails regarding client concerns and scheduling services
Schedule appointments for exams, surgeries, and technician appointments
Triage client requests and concerns and refer to appropriate doctor or staff for follow up
Prepare to receive appointments by retrieving client records, preparing needed forms in advance of clients’ arrival. Complete required forms such as new client form, patient visit form, client report, consent forms, estimates, payment agreements, etc. and obtain all necessary information.
Maintain accurate records of customer communication, interactions and transactions
Address customer inquiries, concerns, and complaints in a professional and timely manner
Monitor and address phone calls, text messages, emails
Assure that all financial obligations are met by owners. Collect client fees, make change, process credit card transactions and assist in making count of cash drawer, run end of day transactions.
Perform a variety of clerical duties, receiving, sorting, distributing mail, sending out mailings, cleaning, organizing reception area, type memos, correspondence, reports and other documents. Assist in the ordering, receiving, stocking and distribution of supplies.

Qualifications/Skills:

High school diploma or equivalent
Customer service experience – at leastt 1 year
Veterinary medical experience – at least 1 year
Excellent verbal and written communication skills. Possess exceptional interpersonal communication skills.
Requires strong client service skills. Personal contacts are with pet owners affected by a variety of problems, visitors and other healthcare team members. Considerable tact and diplomacy is required. Must accurately relay owner’s account of the medical complaint(s) of the pet(s) involved to the healthcare team member who will be involved in treating the patient(s).
Ability to work independently on assigned tasks as well as to accept direction on given assignments.
Knowledge of hospital procedures and operating instructions for making appointments, assembling patient medical records, recording test results, relaying information regarding patient’s condition, and compiling and submitting data on patients treated.
Knowledge of the spelling and meaning of commonly used terminology of veterinary medicine to accurately record results of tests and file veterinary medical reports according to alpha, numeric or subject matter headings

Benefits:

401(k)
401(k) matching
Health insurance
Dental plan
Vision plan
Life insurance
Employee assistance program
Employee discount
Paid time off
Professional development assistance

apply now!